FAQs

What types of products do you offer?

Homefixx specializes in high-quality home essentials, including innovative kitchen and bathroom products. Our selection features items such as rustproof dish drying racks and versatile suction cup hooks, designed to enhance functionality and organization in your living spaces.

How do I place an order?

To place an order, simply browse our website, select the desired products, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping and payment information. After completing your purchase, you will receive a confirmation email with your order details.

What is your return policy?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To initiate a return, please contact us at HomefixxUSA@gmail.com. Please note that certain items, such as perishable goods and personal care products, are non-returnable.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take an additional 5-10 business days. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

Do you offer exchanges?

We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original product and place a new order for the desired item. Please ensure that the returned item is in its original condition to facilitate the return process.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect it upon receipt and contact us immediately at HomefixxUSA@gmail.com. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with our products.

Can I cancel my order?

Orders can be canceled within a short window after placement. If you wish to cancel your order, please contact us as soon as possible at HomefixxUSA@gmail.com. Once an order has been processed or shipped, we may not be able to accommodate the cancellation.

Do you ship internationally?

Yes, we offer international shipping. However, shipping times and costs may vary based on the destination. Please review the shipping options available at checkout for more information on international orders.

How can I contact customer service?

You can reach our customer service team by emailing us at HomefixxUSA@gmail.com. We strive to respond to all inquiries within 24-48 hours, ensuring you receive the assistance you need.